Win Place Casino believes gambling should remain an enjoyable form of entertainment. When it stops being fun, players must have access to tools and resources that help them regain control. This page outlines everything available to support safer gambling practices.
Understanding Problem Gambling
Gambling becomes problematic when it negatively affects a person’s life, relationships, or finances. Recognising the warning signs early helps prevent serious consequences.
Warning Signs to Watch For
- Spending more than intended on gambling
- Chasing losses with bigger bets
- Borrowing money to gamble
- Neglecting work, family, or other responsibilities
- Lying about gambling habits
- Feeling anxious or irritable when not gambling
- Unable to stop despite wanting to
Available Control Tools
Win Place provides several features to help players maintain healthy gambling habits. All tools are accessible through your account settings.
Deposit Limits
Players can set daily, weekly, or monthly deposit caps. Once reached, no further deposits are accepted until the period resets. Decreasing limits takes effect immediately, whilst increases require a 24-hour cooling-off period.
| Limit Type | Implementation | Adjustment Wait |
|---|---|---|
| Daily | Immediate | 24 hours (increase) |
| Weekly | Immediate | 24 hours (increase) |
| Monthly | Immediate | 24 hours (increase) |
Loss Limits
Similar to deposit limits, loss limits cap the amount players can lose within a set timeframe. This provides an additional safety net beyond deposit restrictions.
Session Time Reminders
Reality check notifications appear at chosen intervals during play. These pop-ups display session duration and net position, prompting players to consider whether they wish to continue.
Cooling-Off Periods
Players can take a short break from gambling without closing their account permanently. Options include:
- 24 hours
- 7 days
- 30 days
- Custom periods
During cooling-off, login access is blocked and marketing communications cease.
Self-Exclusion
For those requiring a longer break, self-exclusion closes the account for a minimum of six months. This cannot be reversed early. Players seeking comprehensive exclusion across multiple operators should consider GAMSTOP, the national self-exclusion scheme.
External Support Resources
Professional help is available for anyone struggling with gambling-related issues.
GamCare
GamCare offers free information, support, and counselling for problem gamblers and their families. Services include:
- Helpline: 0808 8020 133 (24 hours)
- Live Chat: Available on their website
- Email Support: For non-urgent enquiries
Gamblers Anonymous
GA provides peer support through meetings across the United Kingdom. Sharing experiences with others facing similar challenges helps many in recovery.
National Gambling Helpline
The helpline operates around the clock, offering confidential advice and emotional support. Trained advisors can discuss individual situations and recommend appropriate next steps.
Protecting Minors
Gambling is strictly for those aged 18 and over. Win Place employs verification procedures to prevent underage access:
- Age verification during registration
- Document checks where required
- Monitoring for suspicious activity
Parents should consider using parental control software to block gambling sites on devices accessible to children.
Practical Tips for Safer Play
Following sensible guidelines helps maintain gambling as entertainment:
- Set a budget – Decide beforehand what you can afford to lose
- Use time limits – Don’t let sessions run indefinitely
- Never chase losses – Accept bad luck as part of gambling
- Avoid alcohol – Impaired judgement leads to poor decisions
- Take regular breaks – Step away and do other activities
- Keep perspective – Gambling is entertainment, not income
Remember: the house always has an edge. Treat any winnings as a bonus rather than an expectation.
Getting Help
If gambling is causing problems, reaching out is the first step toward recovery. Whether speaking to a professional, joining a support group, or using the casino’s control tools, help is available. Contact the National Gambling Helpline at 0808 8020 133 for confidential support.